Refund Policy of VENHERO LTD

1. Introduction

At VENHERO LTD, we strive to provide high-quality mobile application development services tailored to your needs. This Refund Policy outlines the terms and conditions under which you may request a refund for our services.

2. Company Information

- Company Name: VENHERO LTD

- Legal Address: 2 Leman Street, London, England, E1 8FA

- Email: dev.team@venhero.live

- Phone Number: +447463544084

3. Refund Eligibility

Refunds may be requested under the following circumstances:

- Service Not Delivered: If the services you ordered were not delivered within the agreed timeframe and no alternative arrangement has been made.

- Defective Service: If the delivered mobile application does not meet the specifications or requirements agreed upon in the contract and reasonable attempts to rectify the issue fail.

- Cancellation Before Commencement: If you decide to cancel your order before any work has begun, you are entitled to a full refund of any deposits paid.

4. Non-Refundable Situations

Please note that the following circumstances do not qualify for a refund:

- Change of Mind: If you change your mind after the work has commenced, you may not be eligible for a refund.

- Client Delay: If there are delays in providing required information or approvals from you that result in project delays.

- Satisfaction with Completed Work: Once the project is completed and you have accepted the deliverables, no refund will be issued.

5. Refund Process

To request a refund, please follow these steps:

1. Contact Us: Reach out via email at dev.team@venhero.live or call us at +447463544084, providing your order details and the reason for the refund request.

2. Review: We will review your request within insert timeframe, e.g., 14 business days.

3. Decision: If your request is approved, a refund will be processed to your original payment method within insert timeframe, e.g., 7-10 business days.

6. Changes to this Refund Policy

VENHERO LTD reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website, and continued use of our services after any changes constitutes acceptance of the new terms.

7. Contact Us

If you have any questions or concerns regarding this Refund Policy, please do not hesitate to contact us:

- Email: dev.team@venhero.live

- Phone Number: +447463544084